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Freelance Customer Service

Freelance Customer Service Reps (Remote)

Job Location

Fully Remote 


Contact Company



Full Description

Communicate with customers to respond to questions, concerns, orders, and stock requests. Liaison between external customers and internal teams.


Direct contact with customers via phone, chat, and email

Professionalism in all client interactions.

Reply quickly to consumer inquiries and work internally to fulfill requests.

Answer inquiries regarding items, pricing, and availability.

Handle client issues empathetically and provide the best solutions.

Respond to shipment and order state inquiries.

Price and shipping details as required.

Following up with corporate products and policies

Keeping a positive outlook when under pressure in a hectic atmosphere

Job Overview

Answer client emails and chats on products, orders, shipping, and delivery, and schedule calls as needed.

Communicate cross-departmentally to guarantee accuracy and timeliness.

Help to collect data vital to improving our customers' experience.

Provide suggestions for improving internal processes.

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