Job Location
Fully Remote
Salary
Contact Company
Hours:
Full-time
Full Description
Communicate with customers to respond to questions, concerns, orders, and stock requests. Liaison between external customers and internal teams.
Responsibilities:
Direct contact with customers via phone, chat, and email
Professionalism in all client interactions.
Reply quickly to consumer inquiries and work internally to fulfill requests.
Answer inquiries regarding items, pricing, and availability.
Handle client issues empathetically and provide the best solutions.
Respond to shipment and order state inquiries.
Price and shipping details as required.
Following up with corporate products and policies
Keeping a positive outlook when under pressure in a hectic atmosphere
Job Overview
Answer client emails and chats on products, orders, shipping, and delivery, and schedule calls as needed.
Communicate cross-departmentally to guarantee accuracy and timeliness.
Help to collect data vital to improving our customers' experience.
Provide suggestions for improving internal processes.
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