Job Posting Title
Call Center Representative
Company Name
Brecks Group
Job Location
London
Job Type
Full-time
Salary
Contact Company
Full Description
The following responsibilities will be included, although they may evolve to reflect both ability and business strategy:
- Answering all inbound calls within the SLA
- Complete outbound calls where necessary.
- Processing emails within the SLA
- Responding to social media messages within SLA
- Supporting customers with pre-sales queries
- To provide customers with outstanding levels of service.
- supporting existing customers with any queries or policy changes.
- Customer contact should be conducted by the TCF (Treating Customers Fairly) principles.
- Processing card payments or refunds for purchasers
- Update customers or other team members on time.
- Helping customers find regular direct debit payments
- Ensuring customer escalations are handled swiftly
- Working closely with all team members
- Being the voice of the customer by providing regular customer insight to the broader business.
- Be a part of the Saturday rota.
key requirements:
- A minimum of two years experience in a service-related call center
- great communication skills.
- A passion for delivering excellent experiences to customers.
- Strong belief in TCF principles
It's convenient to have.
- Problem-solving abilities
- A can-do attitude, comfortable working in early-stage businesses
Contract details:
- Competitive salary
- Benefits that suit you
- A central London office with plenty of fresh fruit and healthy snacks and a fully stocked drinks fridge.
- An opportunity to gain operational experience during a start-up where your work and results are both highly tangible and interesting to the business.
- Hands-on training and mentoring
- Passionate and friendly team
Comments
Post a Comment