Call Center Representative

 Job Posting Title

Call Center Representative

Company Name

Brecks Group

Job Location

London

Job Type

Full-time

Salary

Contact Company

Full Description

The following responsibilities will be included, although they may evolve to reflect both ability and business strategy:

• Answering all inbound calls within the SLA
• Complete outbound calls where necessary.
• Processing emails within the SLA
• Responding to social media messages within SLA
• Supporting customers with pre-sales queries
• To provide customers with outstanding levels of service.
• supporting existing customers with any queries or policy changes.
• Customer contact should be conducted by the TCF (Treating Customers Fairly) principles.
• Processing card payments or refunds for purchasers
• Update customers or other team members on time.
• Helping customers find regular direct debit payments
• Ensuring customer escalations are handled swiftly
• Working closely with all team members
• Being the voice of the customer by providing regular customer insight to the broader business.
• Be a part of the Saturday rota.

key requirements:

• A minimum of two years experience in a service-related call center
• great communication skills.
• A passion for delivering excellent experiences to customers.
• Strong belief in TCF principles

It's convenient to have.

• Problem-solving abilities
• A can-do attitude, comfortable working in early-stage businesses

Contract details:

• Competitive salary
• Benefits that suit you
• A central London office with plenty of fresh fruit and healthy snacks and a fully stocked drinks fridge.
• An opportunity to gain operational experience during a start-up where your work and results are both highly tangible and interesting to the business.
• Hands-on training and mentoring
• Passionate and friendly team