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Call Center Representative


 Job Posting Title

Call Center Representative


Company Name

Brecks Group


Job Location

London


Job Type

Full-time


Salary

Contact Company


Full Description

The following responsibilities will be included, although they may evolve to reflect both ability and business strategy:


  • Answering all inbound calls within the SLA
  • Complete outbound calls where necessary.
  • Processing emails within the SLA
  • Responding to social media messages within SLA
  • Supporting customers with pre-sales queries
  • To provide customers with outstanding levels of service.
  • supporting existing customers with any queries or policy changes.
  • Customer contact should be conducted by the TCF (Treating Customers Fairly) principles.
  • Processing card payments or refunds for purchasers
  • Update customers or other team members on time.
  • Helping customers find regular direct debit payments
  • Ensuring customer escalations are handled swiftly
  • Working closely with all team members
  • Being the voice of the customer by providing regular customer insight to the broader business.
  • Be a part of the Saturday rota.


key requirements:

  • A minimum of two years experience in a service-related call center
  • great communication skills.
  • A passion for delivering excellent experiences to customers.
  • Strong belief in TCF principles


It's convenient to have.

  • Problem-solving abilities
  • A can-do attitude, comfortable working in early-stage businesses


Contract details:

  • Competitive salary
  • Benefits that suit you
  • A central London office with plenty of fresh fruit and healthy snacks and a fully stocked drinks fridge.
  • An opportunity to gain operational experience during a start-up where your work and results are both highly tangible and interesting to the business.
  • Hands-on training and mentoring
  • Passionate and friendly team

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