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Social Media Customer Care Agent- Remote

Job Location

Appliance Park KY US

USA, Atlanta, GA, USA, Austin, TX, USA, Chicago, IL, USA, Jacksonville, FL, USA, Nashville, TN


Job Posting Title

Social Media Customer Care Agent- Remote


Full Description

Online Media Customer Care specialists are the cutting edge agents of GE Appliances to the overall popular ion, regardless of whether current proprietors or likely proprietors of our group of brands. The specialists draw in customers on every single social property, giving pre-buy direction, post-buy use and care backing, and social channel commitment. The specialists backing and issue settle through different means like email, talk, appraisals and surveys, brand replies, and social informing. Positive cooperations in these channels are huge drivers of brand faithfulness. 


What you will Do 

  • Fundamental Responsibilities 
  • Expertly react to and resolve requests to approaching purchaser messages and web visits across a wide assortment of points including, but not restricted to pre-buy requests, establishment prerequisites, fundamental investigating, use and care data, and objections. 
  • React rapidly and expertly to social channel commitment on Facebook, Twitter, Instagram, YouTube, and different stages. 
  • Resolve purchaser questions and react to evaluations and surveys of our items on the GE Appliances.com site just as key accomplice retail locales. 
  • Become capable in utilizing inner stages and assets that help email, talk, and Ask and Answer like Oracle RightNow, Knowledge Base, eDoc, GE Appliances.com, SMC, and different frameworks as required. 
  • Keep convention and stick to rules. 
  • Accomplish and keep up with completely good execution. 
  • Migration help: No 
  • Employing Salary: $34,000 a year 

What you want to Succeed Capabilities/Requirements 

  • Past client support insight, especially with composed types of client care. 
  • Fantastic composed relational abilities: punctuation, sentence design, and spelling. 
  • PC educated with the capacity to learn new applications rapidly. 
  • Uplifting perspective with demonstrated capacity to function admirably with groups. 
  • Solid composing abilities. 
  • Plausibility of end of the week work. 

Wanted Characteristics 

  • Partners degree from an authorized college or school or comparable work insight. 
  • Involvement in GE Appliances Call Centers or comparable client care insight. 

GE Appliances is an Equal Opportunity Employer. Business choices are made regardless of race, shading, religion, public or ethnic beginning, sex, sexual direction, sex personality or articulation, age, inability, ensured veteran status, or different attributes secured by law.


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